We want all of our customers to be completely satisfied with their purchase. If after receiving your item, you are not completely happy with it, we will gladly exchange that item for another product, store credit or refund, minus return shipping. If it is our fault, we will pay for return shipping. Items must be in their original packaging and unfolded (unless its a defective item). This is our 100% Satisfaction Guarantee.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected .We do our best to keep these informations safe and secure. We do not retain any credit card information of any kind.
The information you provide such as name, address, phone number, e-mail address and credit card number to process your order. We use it to properly bill or credit your account and, if necessary, to follow up on your order of merchandise. We may use your information to keep you updated about our special deals and upon arrival of new items. But if you don't want us to send you about our deals you have every option to opt out.
A "cookie" is very small text file placed on your hard drive by a Web Page server. It serves as your personal identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you. The purpose of a "cookie" is to tell the server that you returned to that Web page. Of course, if you never register or leave personal information with Luxuryegyptiancotton.net, then the server only knows that someone with your cookie has returned to the Web site. You are in charge of deciding whether we know anything about you.
Our shoppers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Users who wish to no longer wish to receive our newsletter may opt-out of our email listings by following the instructions in each email.
We do not sell, rent, or trade your personal information to any third party.
If you decide to cancel your order, please contact us immediately. Most of our orders do ship within 2 business days, so its important that if you want to cancel your order, we receive your cancellation request as soon as possible. Once your order has shipped, we cannot cancel your order, although you may return your unopened item for a refund minus shipping charges.
What's Your Return Policy?
You can return an item within 30 days. Your items must reach us within 30 days from our shipment date. Items returned after 30 days will not be accepted. Every item returned to us should be in their original condition including their original packing. We will not accept the return if the items are not in their original condition. Unfolded sheets cannot be accepted for return unless they arrived defective.
How should I return an item?
You may return an item by sending an email to: email@example.com. Please wait for an email from us before shipping your item back to us. All costs related to return shipping must be paid by customer unless a prior agreement was arranged with us.
Wrap the package securely, and ship the package to the address provided in the return email. Please indicate the reason for return on the packing slip, and include the packing slip with the item you are returning.
How long will it take for my account to be credited?
You will receive an email from us stating the status of your refund as soon as we have inspected and processed the returned item. Once approved, credits will be issued in 1 or 2 days.
Still Have Questions? If you still have questions please contact us at firstname.lastname@example.org